1. Payment Terms
Full payment is required 1 calendar month before the booking start date.
Amendments can be made up until 1 calendar month before the booking start date.
Failure to pay or make contact will result in the cancellation of your booking and the loss of your deposit.
2. Cancellation Policy
Cancellations made within one month of the booked dates will receive a 50% refund.
No discounts will be provided for late arrivals or early departures.
Failure to notify us of a cancellation will result in a charge equivalent to 100% of the original fee.
Additionally, late departures will incur a fee equal to the full daily rate per day, plus 50%.
3. Health and Safety Requirements
Ensuring the health and safety of all pets in our care is our top priority. Therefore, we require that all pets have up-to-date vaccinations. You can confirm this by presenting vaccination records at drop off.
4. Vaccination Requirements
For Dogs:
Mandatory vaccinations include:
- Parvovirus
- Canine Distemper
- Canine Hepatitis
- Leptospirosis (L4)
Although kennel cough vaccination is not compulsory, it is strongly recommended.
For Cats:
Essential vaccinations include:
- Infectious Enteritis
- Feline Herpes Virus
- Feline Calicivirus
All vaccinations must be administered by a qualified veterinarian at least two weeks prior to boarding.
Regular preventive treatments for fleas, ticks, and worms are also expected.
5. Parasite Management
In the event that any signs of parasites are detected, affected pets will receive immediate treatment from either your chosen veterinarian (if within a 20-minute drive) or our preferred veterinary service provider, Vale Vets, using prescribed medications. Owners will be responsible for covering any associated costs.
Please note that, due to GDPR regulations, explicit consent from owners is required for veterinarians to share medical information. Therefore, ensure you grant authorisation to your vet to discuss relevant details with us and our registered veterinarian.
