By making a booking with Wynhol Farm Kennels and Cattery, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Payment Terms
Full payment is required no later than one calendar month before the booking start date.
Bookings made within one calendar month of the arrival date require payment in full upon receipt of the invoice.
Amendments may be made free of charge up to one calendar month before the booking start date, subject to availability.
Reductions to the length of a booking made within one calendar month of the arrival date will not reduce the amount payable.
Extensions to bookings are subject to availability and will be charged at the applicable daily rate.
Failure to make payment by the due date, or to contact us to discuss the outstanding balance, may result in the cancellation of your booking. Any monies already paid will be retained and cancellation charges will apply in accordance with these Terms and Conditions.
2. Cancellation Policy
Cancellation requests made more than one calendar month before the booking start date may be cancelled without charge.
Cancellations made within one calendar month of the booking start date will receive a 50% refund as credit to be used against a future booking.
Cancellations made less than 48 hours before the scheduled boarding start time will receive no refund or credit.
Where admission is refused because vaccination requirements have not been met, including the minimum 14-day waiting period, no refund or credit will be given.
These two exceptions take precedence over the 50% credit arrangement above. Any amount retained will not exceed our reasonable financial loss, taking account of costs saved and any replacement booking. Your statutory rights remain unaffected.
No discounts, refunds, or credits will be given for late arrivals or early departures.
Failure to notify us of a cancellation will result in the full booking fee (100%) remaining payable.
Pets collected after the agreed departure date will be charged at the applicable daily boarding rate plus an additional 50% per day until collection.
We reserve the right to cancel or refuse any booking at our discretion where we consider it necessary for the safety, welfare, or operation of the business.
3. Health and Welfare Requirements
The health, welfare, and safety of every pet in our care is our highest priority.
Owners must ensure that their pet is fit, healthy, and free from any contagious illness before boarding.
Vaccination records must be provided before or at check-in. We reserve the right to refuse admission where satisfactory evidence of vaccination cannot be provided.
4. Vaccination Requirements
| Dogs Dogs must be vaccinated against: |
Cats Cats must be vaccinated against: |
|---|---|
Although Kennel Cough (Bordetella) vaccination is not compulsory, it is strongly recommended. |
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All required vaccinations must have been administered by a qualified veterinary surgeon at least 14 days before the boarding date.
Where appropriate, we may accept a veterinary-certified antibody titre test demonstrating adequate immunity in place of core vaccinations.
Owners are also expected to ensure their pets are routinely treated against fleas, ticks, and worms before boarding.
5. Parasite Management
If fleas, ticks, worms, mites, or any other parasites are identified during your pet’s stay, we will arrange prompt treatment.
Treatment will be provided either by:
- Your nominated veterinary practice (where reasonably practical and within approximately 20 minutes of our premises); or
- Our preferred veterinary practice, Vale Vets.
All costs associated with parasite treatment are the responsibility of the owner.
Due to data protection legislation, veterinary practices will require your consent before discussing your pet’s medical history with us. Please ensure your nominated veterinary practice is authorised to speak with Wynhol Farm Kennels and Cattery and any treating veterinary surgeon if required.
6. Veterinary Care and Emergencies
Should your pet become ill or require veterinary attention during their stay, we will seek treatment without delay.
Where practical, we will use your nominated veterinary practice. If this is not reasonably possible, treatment will be provided by Vale Vets or another suitable veterinary practice.
The first £100 of veterinary treatment costs (excluding parasite treatment) is included within the boarding fee.
Any veterinary costs exceeding £100, together with any ongoing treatment, medication, or associated expenses, remain the responsibility of the owner.
In an emergency, we will always act in the best interests of your pet.
7. Behaviour and Temperament
All pets must be safe to handle and suitable for a boarding environment.
We reserve the right to refuse admission to, or require the immediate collection of, any pet displaying behaviour that is aggressive, excessively destructive, dangerously anxious, or otherwise presents a risk to itself, other animals, visitors, or members of staff.
Should early collection become necessary, no refund or credit will be given for the unused portion of the booking.
8. Check-In and Check-Out Times
Our standard arrival and collection times are:
Monday to Sunday (including Bank Holidays): 10:00 am – 2:00 pm
Arrivals or collections outside these hours are only available where agreed in advance and confirmed by Wynhol Farm Kennels and Cattery.
Late collections may incur additional charges in accordance with these Terms and Conditions.
9. Personal Belongings
Owners are welcome to provide bedding, toys, treats, or other personal belongings for their pet.
Whilst every reasonable care will be taken, Wynhol Farm Kennels and Cattery cannot accept responsibility for any belongings that become lost, damaged, chewed, soiled, or destroyed during your pet’s stay.
10. Photography and Social Media
During your pet’s stay, we may take photographs or videos for use on our website, social media channels, advertising, or other promotional material.
If you do not wish your pet to appear in any photographs or videos, you must notify us in writing by email before the start of the booking.
If no written notification is received before the booking commences, we will assume that you consent to your pet appearing in our promotional material.
11. General
We reserve the right to amend these Terms and Conditions at any time.
The latest version of these Terms and Conditions will apply to all bookings.
Nothing within these Terms and Conditions affects your statutory rights.
