WHAT PERSONAL INFORMATION ARE WE COLLECTING?
Wynhol Farm Boarding Kennels and Cattery will collect the minimum personal information possible to efficiently conduct business and to improve upon and maintain the service that we provide to you. When you are using our services we will collect the following information which we have broken down into categories for ease of reading.
ORDER AND ACCOUNT INFORMATION
To be able to process your booking and recognise you when you use our services, we collect; your name, address, email address, telephone contact numbers, cookies and details of bookings. To help us fight fraud we may also retain limited information about the payment method used, your IP address and your fraud score provided by our payment processor.
WEBSITE PERFORMANCE INFORMATION
When you visit and interact with our website and the services we provide, we collect standard internet log information such as the pages visited, links clicked, your approximate location and basic details about the technology used to access our site. To collect this information we use monitoring tools from Google Analytics and Facebook Pixel, to count visits, track traffic sources and experiment with different content so we can measure and improve our site.
When you communicate with us by email or telephone, social media, contact our customer support staff or respond to a questionnaire, survey, write a review of our products or services or enter competitions, we may collect additional information.
WHY WE COLLECT THIS INFORMATION
The personal information we collect and retain is used to ensure we conduct our business in an efficient manner. We will never pass on your personal information for marketing purposes. We use this data to process your order, combat fraud and provide you with the best possible service.
RETENTION AND SHARING OF INFORMATION
We collect the personal data defined in this policy only to fulfil our contract with you or for our legitimate interests, such as marketing. The data will only be retained for the least amount of time required to conduct our operations efficiently, meet our legal obligations and cover the various business regulations in effect. We will never sell your personal information. There are, however, situations, where we must share it with other third parties to allow us to fulfil your orders.
Sharing of data is normal practice and required for the operation of our business. These third parties are detailed below –
When you pay for goods or services, you will use the services of a payment provider to authorise the transaction and process the payment. By doing so, we will share your Order and Account Information where necessary.
Google Analytics and Facebook Pixel are used to provide performance monitoring on our website. Google Analytics is an anonymised service used by a large proportion of websites on the internet to monitor their health and performance and we assure you that measures are in place to ensure you cannot be personally identified by the information collected. We may also use information from Google Analytics and Facebook Pixel to advertise to you effectively.
To help us maintain a high standard of service and promote our company, we use the services of Google Customer Reviews and Yell to request impartial, unbiased customer reviews from our previous customers.
We may share your personal information if we need to do so to comply with a law, legal process or regulation. In addition, we may do so if we believe that the disclosure is appropriate to prevent physical harm or as part of an investigation of suspected or actual illegal activity.
HOW PERSONAL INFORMATION IS KEPT SECURE
In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect. Modern encryption techniques are used when personal information is transferred. Our computer systems, servers and networks are protected by firewalls, and antivirus and where necessary, are subject to regular external security scans from industry-leading security professionals. Passwords are stored using strong encryption and cannot be viewed or accessed by our staff. Likewise, to maintain a high level of security we will never store your card details. When information is transferred or stored out with the United Kingdom, we ensure that our partners comply with all necessary regulations and laws. We may also store physical records of our customers, which are stored in a locked cabinet in a locked room.
RIGHTS WITH RESPECT TO THE INFORMATION COLLECTED?
We want to make sure that your personal information is accurate and up to date. You can contact us to correct or remove information you think is inaccurate. You have the right to request a copy of the personal information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the details on our contact us page. Finally, if you change your mind, you have the right to request that we delete any personal information we hold. Please email or write to us if you wish to be deleted from our systems.
When you book with us, we may need to contact you using any contact details you supply us with. No contact will be made for marketing purposes.
LINKS TO OTHER WEBSITES
The Wynhol Farm Boarding Kennels and Cattery website may include links to other websites which may be of interest to you. Please note that when you use these links we do not have any control over that other website and we cannot be responsible for the protection and privacy of any information you provide via them. You should exercise caution and look at the privacy statement applicable on the website in question.
A cookie is a tiny file stored on your computer that keeps track of the items in your basket or helps identify you amongst the other visitors to our website. The cookies used by us allow our website to respond to you as an individual and are essential in the operation of the site. In addition to these essential cookies, we use our own cookies to store any changes to your privacy settings monitor the effectiveness of our advertising, and monitor the performance of our website. identify which pages are being used and improve our marketing performance.